Terms & Conditions

1. Acceptance

By using the Forno Mood website or app, or by scanning our menu code, you agree to these Terms & Conditions. If you do not agree, please do not use the service.

The service is provided by Forno Mood Restaurant, Commercial Registration No. 7051882061, E-Commerce Authentication No. 0000317261, registered at Building 7257, Taha Hussain Street, Mishrifah District, Jeddah 23341, Kingdom of Saudi Arabia.

2. Definitions

"Service" — the Forno Mood app, our website, and our digital menu.

"Customer" — anyone using the service or creating an account.

"Order" — a request to purchase items for pickup from the restaurant.

"Content" — all text, images, designs, logos and software appearing in the service.

3. Your account

Creating an account requires a Saudi mobile number, verified by a code sent to you.

You are responsible for the accuracy of your details, for your device, and for any orders placed from your account.

We may suspend an account in cases of misuse or breach of these terms.

4. Orders, prices and payment

All prices are in Saudi Riyals and include applicable taxes.

Orders are paid in advance via our payment provider Geidea. Discounts (such as the first-order discount or offer codes) are calculated automatically by our systems.

Orders are for pickup from the restaurant only; we do not currently offer delivery.

We take care to show only available items, but an item may run out after your order is placed — in that case we will contact you to arrange a substitute or a refund.

5. Cancellation and refunds

You may cancel in the app at any time before payment.

After payment, you may cancel within the window shown in the app (2 minutes by default).

Once that window passes, your order is being prepared and in-app cancellation is unavailable.

Refunds — where due — are handled manually at the cashier in the restaurant, never automatically through the app.

6. Loyalty and offers

Loyalty stamps are added by the cashier for paid purchases only; the free item itself does not earn a stamp.

Offer codes are personal, single-use, non-transferable, and may be tied to a specific item.

We may change or discontinue the loyalty programme, without affecting stamps already earned.

Any attempt to abuse offers may result in account suspension.

7. Opening hours

Ordering is available during published working hours and may be paused temporarily during busy periods or for operational reasons.

The hours shown in the app and on the website are the authoritative source.

8. Intellectual property

All content in the service — including our logo, trade name, designs, photographs and software — is owned by or licensed to us.

It may not be copied, republished or used commercially without our prior written permission.

9. Limitation of liability

We provide the service with reasonable care, but do not warrant that it will be uninterrupted or free of technical error at all times.

Our liability is limited to the value of the affected order, to the extent permitted by Saudi law.

We are not liable for indirect or consequential loss.

Nothing here limits your statutory rights as a consumer.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part of these terms.

11. Changes to these terms

We may update these terms from time to time and will publish the updated version here with its date. Continuing to use the service after an update constitutes acceptance.

12. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the Saudi courts have jurisdiction over any dispute arising from them.

Contact: admin@fornomood.com — +966 50 950 0106